Wednesday, 2 February 2011

Thankyou Ryanair

I bet that caught your attention - two words you would not normally expect to find in the same sentence! Ryanair gets a lot of bad press (not least from me) but they surprised me so much in December that I wanted to publicly thank them!

I was in the UK when the blizzards hit. I had a flight booked to Girona on the Tuesday and despite the fact that that no cars had been in or out of our hilly cul-de-sac for 3 days, I optimistically packed my case. (Which only involves transferring files from my computer onto a digi-stick and making sure I have my inflatable pillow and i-pod headphones to make the flight bearable but it makes the story sound more dramatic!).

On Tuesday morning things were looking even worse – there had been even more snow overnight, the AA were warning that journeys should only be made in an emergency and the airport was only managing 50% of scheduled flights. I decided to abandon the idea (it was one of my ‘bargain’ £5 all-in flights so I wasn’t losing much) and, having found another flight for £29 on the Saturday, decided to rebook.

Saturday just happened to be the day that the Spanish Air Traffic Controllers decided to walk out on an unofficial strike. Thwarted again!

The only positive part of this sorry tale is that when I went back on the Ryanair site, there was a very easy to use link to click on for a refund. I filled in the very brief details and sure enough, a couple of weeks later, the money was refunded onto my card. Fantastic service and it is good to know that they look after their clients so well – apart from when they are flying them somewhere!

No comments:

Post a Comment